Customer Service FAQs
Answers about shopping online from ProAmpac
How long will it take to receive my shipment?
After your order is complete, our estimated delivery time is typically seven to ten business days from the time that your order is placed.
Can I pay with a Purchase Order?
Yes. ProAmpac accepts payment with a Purchase Order. To do so, please contact Customer Service
I am tax exempt. How do I order online?
For orders that require a Tax Exemption, please call Customer Service for further assistance.
How will my items be shipped?
All items ordered through ProAmpac online will be shipped using FedEx. To arrange for a different carrier service, please contact Customer Service for further assistance.
Can I use my own carrier or shipping company?
Orders that are placed using the ProAmpac online shopping site will be shipped using FedEx Ground once the order has been placed. To arrange for a different carrier service, please contact Customer Service for further assistance.
How do I contact ProAmpac Customer Service?
Please contact Customer Service by calling one of the numbers listed below.
Can I ship to an address other than my billing address?
Yes. Shipments that require a secondary address for delivery can be designated in the "Ship To" section of your shopping cart.
I need to order Kapak pouches. Can I get these from ProAmpac?
Yes. ProAmpac is the sole manufacturer of Kapak pouches. ProAmpac pouches that are currently available are the same as the Kapak pouches you may have purchased previously and can be ordered through ProAmpac's online shopping site.
Do you ship outside the U.S.?
Currently, ProAmpac does not ship outside of the United States for orders placed online. To arrange for a different carrier service, please contact Customer Service.
What if I need to return an item?
If there is a problem or issue with an item purchased from ProAmpac and the item needs to be returned, please contact Customer Service for a Return Authorization Number. A 15% restocking fee may apply.
Can I cancel my order?
Yes. Your order can be cancelled if it has not yet been shipped. Please contact Customer Service for assistance in cancelling an order.
What payment methods do you accept?
ProAmpac accepts Visa, MasterCard and American Express as payment for your order.